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Chantilly Auto Repair

Working Hours:Mon - Fri: 7:30 AM - 6:00 PM
Give us a call:(703) 935-4600
1

Don't bother with these guys. I read great reviews on Google, but they mislead me into buying a lemon, that I cannot return. They did not see all the safety defects that were completely obvious if inspected correctly. Rusted out holes in the floorboards, wheels are dry rotting, engine misfires, seatbelts malfunctioning, muffler leaks, to name a few, even the radiator fan assembly was loose/damaged. They told me to change the engine coil, which I did, and that didn't solve the missfires. Thank you for the waste of $125 and the loss of $5,200.

Hi Euge, Unfortunately, there seems to be some confusion regarding our previous communication regarding your recent visit and pre-purchase inspection on your 2000 Jeep Cherokee. I would like to address what we see as inconsistencies in your review. We would not like to get into the “he said she says” back and forth; however, our pre-purchase inspection is very detailed as well as being digital so that we can email you the results. We have documentation that the digital pre-purchase inspection performed on your vehicle was sent to your email on February 7th 2017 (the date of your visit). If for some reason you did not receive this, we are happy to resend it for your records. All of the issues that you mentioned in your review were addressed in detail, with the exception of the engine misfires, as this was not occurring at the time of visit. In addition to the aforementioned report that was emailed, we also discussed our findings with you when you picked up the vehicle. Hence, my bewilderment by your negative review stating otherwise. My apologies that you feel that you were misled into buying this vehicle, but in no way did we ever recommend the purchase of this vehicle or misrepresent the many safety concerns associated with it. Hopefully this clears up any confusion or misunderstanding. I am happy to resend the original inspection report that was initially provided, for your records. Foreign Auto Services

- Foreign Auto Service
5

Quality Care. Reliable, service and customer oriented. We have been with them for over 15 years

5

It's the small things that set Foreign Auto Services apart from other shops in the area. For me, the most impressive service they offer is an email summary of the inspection they perform on your vehicle, outlining all of the areas on the car they inspected, what they found, what services (if any) are recommended, and (best of all) pictures of everything. Not only do they tell you there's 5mm of brake pad left, there's a picture to show you. The staff is always extremely friendly and courteous, and I've always been given clear explanations of what work they think needs to be done, whether it's critical or not, and why they think it needs to be done. Finally, their waiting room is extremely clean, comfortable and welcoming. There's a vending machine if you get hungry, and the proximity to retail and restaurants (Costco, Target, Famous Dave's, Red Robin, etc.) is a huge plus.

5

What an amazing experience I had. Entire staff was extremely professional, honest and very reasonably priced. I will never take my vehicles any where else. I am so glad I found this place. They went above and beyond to help me. As a woman it is so difficult to find people/businesses you can trust with your car and I have finally found the RIGHNT place. I will be taking my two foreign and domestic vehicles to Foreign Auto Service in Chantilly. I spoke to other customers while waiting for my car and each person had nothing, but great things to say. One customer said he has been bringing his car for the past 10 years and because of this team their car runs like it's new. So refreshing to hear.

5

This is what I call a hybrid shop. The cleanliness of a dealership, but the personal touch of a smaller shop. Very nice waiting area as well. The job was done in a timely manner and the invoice was exactly the same as the quote. I'm very happy.

5

I have been going to Foreign Auto Services for over a year and I couldn't be more happy with their professionalism and customer service. Whenever you move to a new location it's always stressful finding a new auto shop. Foreign Auto Services has taken my stress level down to zero. Whenever I need my car repaired I take it to them and I know they will give me the best price for the service that I need. I trust the team at Foreign Auto Service and I know when you use them you will feel the same way.

5

Exceptional. My initial service was exceptional. I felt more assured of the auto repair process with detailed e-mail review and verbal discussion with Carlos.

5

Excellent 1st visit. Carlos and his team were professional, and a pleasure to work with. I am very fussy about my cars, and they outperformed my high expectations. We will be bringing all our vehicles to Foreign Auto Services in the future.

5

Couldn't be happier. The best in the business

5

These guys have been earning my business big time, to the point where this is the ONLY shop where I'll consider taking my Audi and feel actually good about it! Everything is amazing about this place; customer service, workmanship, professionalism and I'm sure you'll appreciate that so far they seem to be HONEST and fair with their pricing. That last one is such a rarity in repair shops so needless to say, it's super refreshing to have found a place with this much integrity in their dealing with their customers. Nothing about telling you you need to fix things that you don't have to, no upselling, no reinstalling old parts and telling you they put new ones in. Trust me, I've checked their work after I've left. That's what keeps me coming back and why they're soo busy all the time because I'm sure others have noticed the same. They don't have to lie because by doing business the right way they actually hey more business. Note - Ask for Carlos when you call, he is above and beyond the absolute best shop manager I've met. I don't normally take time to write these type of reviews, but this place has earned it. Definitely go here!

Jonatan, Thanks so much for the compliments. We strive to provide friendly and professional service and take great pride in doing so. I also appreciate your patience in giving us the necessary time to complete the repairs on your Audi. Happy Holidays, Carlos

- Foreign Auto Service
Our Address: 14512 Lee Rd. Ste C, D, E, Chantilly, VA 20151