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Chantilly Auto Repair

Working Hours:Mon - Fri: 7:30 AM - 6:00 PM
Give us a call:(703) 591-5225
5

Reliable. These guys are fantastic. They do expert work and don’t cheat you.

5

I have used FAS for several years now. As always, they do amazing work and always take the time to explain what needs to be done and why. I'm a huge fan and highly recommend them.

Jim, Always a pleasure to work with you on your BMW. Going with the used unit to repair your ABS issue was definitely the way to go and saved a ton of money. Thanks for the feedback and have a great holiday. Best, Carlos

- Foreign Auto Service
1

Worst customer service.

Please reference my response to your husbands review on the same matter. Thanks, Carlos

- Foreign Auto Service
1

NEVER GO THERE. Pathetic customer service. WORST EXPERIENCE. Would have given zero stars if there was an option. Here is my experience. Went there for 85k yearly maintainance for my audi q5. I was told by Rick, it will cost 370 plus tax which i paid when i went for picking up the car. Immediately after payment , i saw a coupon on the desk where it is mentioned that costco customers get a 15% off. I told Rick i am a member of costco so can i get the discount? He said, its already processed and he do want to redo the ticket as it costs him money to reverse the transaction. I asked him I can pay whatever it costs to reverse it as i could save $50 plus with the coupon. He did not want to do that either because it already went through. I dont know how in the world can a service provider does not know how to reverse a transaction and does not want to do it because it cost money for him. I cannot imagine someone providing a service telling me this. Woudl bever go back to them .

Mr. Marri, I’m sorry you feel that your service experience was what you describe to be “pathetic”. I personally worked on your car and did a very thorough inspection on your Audi. I’m sure you received our email with the report and the attached pictures detailing all the issues that have been neglected on your vehicle. I listened as Eric carefully explained everything I had seen on your car and at no point was he rude and not polite. You authorized the service which came to $385 and we completed the job in a timely fashion. These are the facts and I assume you are not disputing them? So, I can clarify on your “WORST EXPERIENCE” comment. You came in and paid the bill, but as my Manager (Eric) went to the back office to get your invoice you went into his desk and pulled a Costco discount sheet that an earlier customer had brought in. What you didn’t mention is that our customer had gone to Costco’s website and printed an authorization number to use the discount. On top of that, they had brought the discount in and the time of service, not after. If you would have taken the time to read how Costco’s Auto Program works you would have seen that it clearly states “not applicable to prior services, parts or work. I assume this is the point that your “worst experience” happened. Costco’s Auto Program: Here’s how it works: 1. Print your benefits coupon. 2. Call to set up an appointment and get an estimate for service. 3. Present the coupon and your Costco membership card to the parts or service representative at the time you authorize the service. *15% discount only applies to work done at participating service centers, not Costco Tire Centers. It cannot be used toward the purchase of air bags, oil changes, tires, state-mandated vehicle inspections or be combined with other promotions or offers. Not applicable to 1) prior services, parts or work; 2) items covered by a vehicle’s warranty or insurance policy; 3) or at the time of vehicle purchase or lease. Not all Costco Auto Program dealerships currently participate in this benefit. Maximum savings per coupon: $500. Costco member must pay sales tax and tax is charged on the purchase amount prior to discount where required. Mr. Marri, we were very professional in our entire dealing with you, but because you did not follow the proper protocol to receive the discount you and your wife (who wrote a separate review) took it upon yourselves to slam a family run business of more than 40 years’ simply to try and hurt us. If you did your research on us before you came in you would have seen through out the internet that we are one of the oldest and highest rated auto repair business in the area. I want you to know that I flagged yours and your wife’s review with Google as inappropriate, with the singular purpose to hurt and damage the reputation of our business. Hope fully, Google does the right thing and expunge your insincere review. In the end, Eric was simply following our process and I wish before you wrote this baseless review you would have come to me to discuss. Feel free to give me a call if you would like a better clarification on this matter. Carlos Infante Foreign Auto Services

- Foreign Auto Service
5

My AC failed and took it to them on short notice. Carlos and his team diagnosed the problem and fixed the issue. They also noted other issues I had, which I was aware of, and brought it to my attention without a high pressure sales pitch. I like that they clearly communicate the issues and their severity as well as getting a detailed report of the findings with pictures. My family also takes their cars to foreign auto service because of my recommendation. We have had issues in the past with rude staff and unexpected long wait times in the past. When these issues were brought up to Carlos, the owner, it was remedied with quick action, explanation, and response. I realize issues are going to happen at times, but what I appreciated were the actions taken to correct those issues.

Hi Sang, Thanks for leaving us your feedback. Our number one goal is to give our clients excellent customer service. We can only achieve that by getting honest feedback so we can fix what's broken. Look forward to seeing you next time. Regards, Carlos

- Foreign Auto Service
4

The customer service is top notch. But it can be pricey.

Hi Brett, Thanks for the positive review. We strive to provide that top-notch service you mentioned, and we pair that with our industry leading 3-year unlimited mileage warranty. I agree with you on the “pricey” part – everything seems to be going up in price and the dollar just doesn’t go as far as it use too. That’s why we follow Chilton’s labor guide and use OEM or higher quality parts that keeps us competitive with the best shops in our area. On top of that, we take our pricing one step further and make sure that we are in line with repairpal.com prices (online resource for consumers) so that we give the best value to our customers. Best, Carlos

- Foreign Auto Service
5

I have came here twice for brakes and rotors replacement and an oil change. Each time the service was beyond any place I had been to before. The technician took me out to my car to see the problem so I can better make a decision on what service to get. They also took picture of possible fourth coming issues and explained to me the cause and explained to me what can wait. Just simply excellent service from the time I walked through the door to completion. Not to mention all at a far price. A fraction of what the dealership would charge.

1

When I think of the stereotypical "Shady Mechanic", this is now the first place that comes to my mind. Wow, what a ridiculous experience. They charged me about 25% above market to perform an expensive repair. I realized they misdiagnosed the issue - and so I had the same problem. When I complained, I was practically snubbed. Of course this was after I paid them, so what do they care? There are plenty of other places nearby that do the job, and don’t charge as much.

Jordan Jordan, Thank you for taking the time to leave us feedback on our Google page. We take what we do and how we interact with our customers very seriously. Unfortunately, while we were doing our research to contact you to rectify your concern, we were not able to find you in our point of sale system. This may be an honest mistake where you put your review on the wrong business or you may be in our system under a different name. Regardless, please contact our Manager Eric Dyer so we can either help you with your “misdiagnosis” and “overcharging by 25%” or clear this up and post this review on the business that you visited. Our contact info is 703-591-5225 or you can email me directly at [email protected] Kind Regards, Carlos Infante Owner

- Foreign Auto Service
5

Foreign Auto Service have been taking care of my cars since 1986. The loyalty over the years says it all. They are the best!.

5

Outstanding, as always. I always take my car here.

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Our Address: 14512 Lee Rd. Ste C, D, E, Chantilly, VA 20151