We turned to FAS out of desperation - got tired of paying high repair costs at the dealership. We own a BMW. It runs well, however it must be maintained - just like any other vehicle, right! It runs well because we finally found someone who knows how to fix the car. We made the mistake to take it to a couple of other 'competitors'/national brands and boy was that a mistake. My husband and I feel comfortable calling Carlos, or anyone else at the shop and asking them what could be novice/silly questions. They answer them each and every time. I like their no BS policy. I don't know much about cars, outside of driving them, but I know when maintenance is due and when someone is trying to pull my leg. These guys know what they are doing and they'll give it to you straight. A plus for me is that they too drive a foreign vehicle ... so yes, they know what they are dealing with. Thanks for taking care of our only mode of transportation! AND, for giving it to us straight!