Chantilly Auto Repair

Working Hours:Mon - Fri: 7:30 AM - 6:00 PM
Give us a call:(703) 935-4600
5

Experience was extremely good!! I would 100% recommend it to others. All the people were nice and good waiting area with Wifi. I liked the cutting edge technology they are using to detect and track all the defects along with the pictures and was shared with me so that we can check it online later and it's on our record. Very best!!

5

They fixed my Wolkswagen and my wife’s BMW We were satisfied they are very honest and trustable fixing with original genuine part snd 3years warranty too price was also reasonable and all the workers are very humble One of worker his name is Emad .he is very quick respond to us like a estimation text or e mail etc. he was so fast responding Whenever we need our car fixing we will go this shop again thank you

5

Very good. People are friendly and all work got completed on time. Great job..

5

5

5

It's difficult to find honest independent mechanics that you can trust with your older vehicle, particularly when you move to a new area. I found Foreign Auto Services through a friend's recommendation, and I'm pleased to say that my experience with them exceeded my expectations. Their initial diagnostic report was the most detailed that I've received from a repair shop. They pointed out the few minor issues with my vehicle, provided their recommendations for what needed to be replaced and what I should monitor over the coming years, and provided quotes for all suggested work that were fair and in-line with shop hour rates from other highly-skilled shops I've worked with in the past (You typically don't want the cheapest shop working on your vehicle. With mechanics, you get what you pay for). Shawn (my service advisor) and Lee (my mechanic) were responsive and friendly throughout the repair process and provided impeccable service from start to finish. I'm excited to have found a shop I can trust in the NOVA area, and I won't take my vehicle anywhere else.

5

I've had great experiences at this auto shop—they pay close attention to detail and work efficiently. Even when I thought my car needed major repairs, they conducted careful inspections and assured me nothing significant was required. What impressed me most was their honesty—they only charged me for the inspection instead of exaggerating issues for extra fees. In an industry where trust can be an issue, these mechanics genuinely provide fair and transparent service. I highly recommend them for their straightforward approach to car repairs.

5

I am returning customer. Once again, the guys took care of a safety issue promptly and professionally.

5

Good service and very professional.

2

Service was decent enough, albeit slow, and I recently developed a leak from the oil drain plug gasket after a previous oil change here. Biggest issue is the hostility toward customers using Groupons. On my most recent visit I was told by their service writer Emad not to come back because I’ve used 3 of their oil change Groupons and have declined their other recommended services. When I come in for an oil change and I'm waiting, it means I didn't have the flexibility to drop off and I don't have the flexibility to wait around another couple (or more) hours. I also like to double-check diagnosis and prices with a second shop before proceeding with any services. If that makes me unwelcome, so be it. If your intent is for your Groupon to be a single use introductory offer, then make that your policy on Groupon. Don’t set a limit of 3 per customer then browbeat a customer for actually using the offer you provided. But don’t worry, after the way Emad spoke to me I definitely won’t be back. UPDATE: Responding to the owner’s points - 1) Fair enough. I did get a tire rotation as well as the oil change, and they do complete a thorough inspection. 2) The leak was from the drain plug gasket installed on my previous oil change. It’s now been resolved. 3) So over a period of 19+ months I used 4 oil change Groupons and two wheel alignment Groupons. On one of my 5 visits I used both an oil change and an alignment voucher because your (far more pleasant) service writer at the time specifically recommended doing so. As further explained below, this was entirely in keeping with the Groupon terms and conditions. 4) Emad cut me off as soon as I said “I have another mechanic…” and didn’t give me a chance to explain that I get second opinions and check prices with him before proceeding. As soon as the words “another mechanic” left my mouth he told me not to come back and continued to berate me. As for “abusing” the discounted service? Come on now. The policy was always clearly stated “Limit 3 per customer. May repurchase every 365 days.” In fact, it *still* states that as of the screenshot I took about 5 minutes ago. In what universe is following the rules you set “abusing” the offer? If you wanted it to be a one-time offer, that’s how you should have set the T&Cs from the beginning. And if Groupon isn’t accurately reflecting your intended terms, then your beef is with them and not the customer. My go-to mechanic is in Springfield. I’d love to have someone closer. I had hoped it could be Foreign Auto Services, and I regret that your hostility has foreclosed that possibility.

Hello Stephen, thank you for leaving us a review. I would like to take this opportunity to address your many points and hopefully I cover them all. 1. Service decent but slow. We are a full-service auto repair shop in business since 1978 with an outstanding reputation among our clients and community – just check our hundreds of good reviews. We provide a comprehensive assessment, oil change, and tire rotation. This is a detailed service and typically takes 1.5 hours to complete. We have ASE certified Technicians performing the service on your car. If you are looking for a quick lube, there are places for that – but that isn’t our business model. 2. We seriously care about the quality of the work we do and include a new drain plug seal on every oil service. If your car has a leak, please bring it back and we will happily rectify that. 3. From July,12 2022 to February 22, 2024, you have visited us 5 times and used 6 Groupon’s, not 3 4. When Emad asked of you have any questions about the recommended work or the estimate, you replied “No thanks, I have another shop I take my car to for these things” – That is quite different from saying “I’d like to double-check diagnosis and prices with a second shop before proceeding with any services” Your response tells us that you are only here to take advantage of the discounted service and there’s no way for us to earn your business and make you our customer. 5. Our limit was 3 per person, but we have since revised that to 1 per person - due to the abuse of the discounted services by people like yourself who only want the discounted service and declined everything we recommend. If you would like to schedule to have us address the 'oil leak' or would like to discuss this in further detail, I am available Monday - Friday 7:30 - 6:00. Regards, Carlos Owner - Foreign Auto Services

- Foreign Auto Service

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Our Address: 14512 Lee Rd. Ste C, D, E, Chantilly, VA 20151