Chantilly Auto Repair

It's difficult to find honest independent mechanics that you can trust with your older vehicle, particularly when you move to a new area. I found Foreign Auto Services through a friend's recommendation, and I'm pleased to say that my experience with them exceeded my expectations. Their initial diagnostic report was the most detailed that I've received from a repair shop. They pointed out the few minor issues with my vehicle, provided their recommendations for what needed to be replaced and what I should monitor over the coming years, and provided quotes for all suggested work that were fair and in-line with shop hour rates from other highly-skilled shops I've worked with in the past (You typically don't want the cheapest shop working on your vehicle. With mechanics, you get what you pay for). Shawn (my service advisor) and Lee (my mechanic) were responsive and friendly throughout the repair process and provided impeccable service from start to finish. I'm excited to have found a shop I can trust in the NOVA area, and I won't take my vehicle anywhere else.

I've had great experiences at this auto shop—they pay close attention to detail and work efficiently. Even when I thought my car needed major repairs, they conducted careful inspections and assured me nothing significant was required. What impressed me most was their honesty—they only charged me for the inspection instead of exaggerating issues for extra fees. In an industry where trust can be an issue, these mechanics genuinely provide fair and transparent service. I highly recommend them for their straightforward approach to car repairs.

I am returning customer. Once again, the guys took care of a safety issue promptly and professionally.

Good service and very professional.

Service was decent enough, albeit slow, and I recently developed a leak from the oil drain plug gasket after a previous oil change here. Biggest issue is the hostility toward customers using Groupons. On my most recent visit I was told by their service writer Emad not to come back because I’ve used 3 of their oil change Groupons and have declined their other recommended services. When I come in for an oil change and I'm waiting, it means I didn't have the flexibility to drop off and I don't have the flexibility to wait around another couple (or more) hours. I also like to double-check diagnosis and prices with a second shop before proceeding with any services. If that makes me unwelcome, so be it. If your intent is for your Groupon to be a single use introductory offer, then make that your policy on Groupon. Don’t set a limit of 3 per customer then browbeat a customer for actually using the offer you provided. But don’t worry, after the way Emad spoke to me I definitely won’t be back. UPDATE: Responding to the owner’s points - 1) Fair enough. I did get a tire rotation as well as the oil change, and they do complete a thorough inspection. 2) The leak was from the drain plug gasket installed on my previous oil change. It’s now been resolved. 3) So over a period of 19+ months I used 4 oil change Groupons and two wheel alignment Groupons. On one of my 5 visits I used both an oil change and an alignment voucher because your (far more pleasant) service writer at the time specifically recommended doing so. As further explained below, this was entirely in keeping with the Groupon terms and conditions. 4) Emad cut me off as soon as I said “I have another mechanic…” and didn’t give me a chance to explain that I get second opinions and check prices with him before proceeding. As soon as the words “another mechanic” left my mouth he told me not to come back and continued to berate me. As for “abusing” the discounted service? Come on now. The policy was always clearly stated “Limit 3 per customer. May repurchase every 365 days.” In fact, it *still* states that as of the screenshot I took about 5 minutes ago. In what universe is following the rules you set “abusing” the offer? If you wanted it to be a one-time offer, that’s how you should have set the T&Cs from the beginning. And if Groupon isn’t accurately reflecting your intended terms, then your beef is with them and not the customer. My go-to mechanic is in Springfield. I’d love to have someone closer. I had hoped it could be Foreign Auto Services, and I regret that your hostility has foreclosed that possibility.

Service was decent enough, albeit slow, and I recently developed a leak from the oil drain plug gasket after a previous oil change here. Biggest issue is the hostility toward customers using Groupons. On my most recent visit I was told by their service writer Emad not to come back because I’ve used 3 of their oil change Groupons and have declined their other recommended services. When I come in for an oil change and I'm waiting, it means I didn't have the flexibility to drop off and I don't have the flexibility to wait around another couple (or more) hours. I also like to double-check diagnosis and prices with a second shop before proceeding with any services. If that makes me unwelcome, so be it. If your intent is for your Groupon to be a single use introductory offer, then make that your policy on Groupon. Don’t set a limit of 3 per customer then browbeat a customer for actually using the offer you provided. But don’t worry, after the way Emad spoke to me I definitely won’t be back. UPDATE: Responding to the owner’s points - 1) Fair enough. I did get a tire rotation as well as the oil change, and they do complete a thorough inspection. 2) The leak was from the drain plug gasket installed on my previous oil change at your shop. Not sure why you referred to it in scare quotes in your last sentence, check the digital inspection report you provided last week—it's on there. It was resolved when you replaced the gasket last week. 3) So over a period of 19+ months I used 4 oil change Groupons and two wheel alignment Groupons. On one of my 5 visits I used both an oil change and an alignment voucher because your (far more pleasant) service writer at the time specifically recommended doing so. As further explained below, this was entirely in keeping with the Groupon terms and conditions. 4) Emad cut me off as soon as I said “I have another mechanic…” and didn’t give me a chance to explain that I get second opinions and check prices with him before proceeding. As soon as the words “another mechanic” left my mouth he told me not to come back and continued to berate me. As for “abusing” the discounted service? Come on now. The policy was always clearly stated “Limit 3 per customer. May repurchase every 365 days.” In fact, it *still* states that as of the screenshot I took about 5 minutes ago. In what universe is following the rules you set “abusing” the offer? If you wanted it to be a one-time offer, that’s how you should have set the T&Cs from the beginning. And if Groupon isn’t accurately reflecting your intended terms, then your beef is with them and not the customer. My go-to mechanic is in Springfield. I’d love to have someone closer. I had hoped it could be Foreign Auto Services, and I regret that your hostility has foreclosed that possibility.

The team at Foreign Auto Services is professional, courteous, and honest. I received on-time, quality service at a reasonable price. No needless haggling or unnecessary additions. No nonsense straight shooters that do a first-rate job. My new go-to shop to reliably service my BMW.

They have a best service ever I got All the workers are very kind and trustable They fixed my car very well with good price And one more 3 years unlimited service .

I had no problem when I arrived at the location. The staff was amicable and listened to my concerns. I made my appointment, and afterward, I found a coupon voucher they honored.

The staff is welcoming and friendly, The waiting area is neat and super clean, good wifi. They did a thorough inspection of my vehicle. Very professional and courteous. No high pressure sales.. They have been running this place since 1974!! Of course they are experts in the car servicing. Thank you Foreign Auto Services.