Chantilly Auto Repair

Hello Ann. We're glad we could get you taken care of and hopefully you had a wonderful Thanksgiving. Thank you for your continuing patronage. Without customers like yourself, Foreign Auto Services would not be able to provide the great and honest service you're family has come to expect. We understand and appreciate that. Please let us know if we can be of any further assistance.

Hello Matt. Thank you for the great review!! We are proud of the group we have here at Foreign Auto Services. We feel it's best to educate the customer on their vehicles needs and then work out a road map to best address those needs. Sometimes that means not performing requested work at that visit, just like you experienced. Our people will always focus on what is in your best interest not just try and get a "sale". And I think it goes without saying, but we are glad you found us too and we look forward to seeing you again!

Your recommendation means the world to us at Foreign Auto Services. It is because of great customers like yourself that we are able to continue to operate following the same honest and transparent approach that drove Fernando to first open doors in 1978 and has kept FAS going ever since. Thank you for the positive feedback and recommendation!!

Thank you for the kind words Kyle. Maybe around twenty-five or thirty years ago, one of our now long time customers was greeted by my father as they happened into FAS for the first time. This first time customer requested a "tune-up" and my father's response was to inquire why they thought they needed a tune-up. Long story short, this customer didn't need a tune-up; therefore, FAS did not perform one at that time, but this customer was prepared to spend the money on having said work done. In this industry a shop can earn a good enough living without taking advantage of their customers. Consequently, FAS strives to be as open and honest about your vehicle's service needs as it not only is the morally sound thing to do, but also the profitable one. Thank you for giving us the opportunity to meet your vehicles service needs.

Thank you so much for the kind words. Nothing motivates us more than providing the exact same service you describe for everyone of FAS's customers. It truly makes everyone here at Foreign Auto Services smile when we meet those expectations for our customers. Thank you again for the feedback!

Rajesh, your praise does not fall on deaf ears. We pride ourselves on delivering that same experience you describe for everyone that visits Foreign Auto Services. That's why we first instituted digital inspections back in 2014 to provide that transparency and information that allows you to make informed decisions on your vehicle's service needs. Thank you for allowing us the opportunity to earn your business!!

Kris, it's always a pleasure to have you come visit us and we appreciate the extra lengths you go to continue to use our service. It's because of great folks like yourself that we are able to continue to provide that great and honest service you have come to expect. We wouldn't be anywhere without all our great customers so it means the world to us to hear your kind words. We look forward to the next time we see you!

Hello Lee, thank you for the positive feedback. We at FAS appreciate the opportunity to earn your business and we are happy to hear that we met your expectations. We look forward to seeing you on your next service visit and if you need anything in the interim don't hesitate to reach out. Thanks again!

It makes us so proud to hear that we exceeded your expectations. Our digital vehicle inspections provide the perfect platform to communicate your vehicle’s service needs in the most transparent manner possible. Combined with our knowledge staff, DVIs allow for a more fluid experience in explaining and understanding where your vehicle's priorities may lie. Thank you for allowing us the opportunity to earn your business and thank you for sharing your experience.

Thank you for the kind words. Digital Vehicle Inspections are exactly the tool that we longed for for years. For over 40 years Fernando has always wanted to ensure that everyone knew they were dealing with an honest and trustworthy business. Sometimes this manifested itself in letting customers know they didn't need the work they were requesting or perhaps that the current state of the vehicle's condition didn't justify any more investment. In 2014 FAS implemented the tools to take that transparency one step further by providing photos of all items being recommended complete with a vehicle "health" check sent to your phone or email. It's not hyperbole to say it was a GodSend. DVIs combined with our knowledgeable staff allows Foreign Auto Services to provide the right information so that you can make the most informed decision on your vehicle's service. Thank you again for the positive feedback and we look forward to seeing you again!!