Chantilly Auto Repair

Working Hours:Mon - Fri: 7:30 AM - 6:00 PM
Give us a call:(703) 591-5225
5

Good service and very professional.

Thank you for your kind words, Venkata! We're glad to hear that you had a positive experience with us. Providing great service and maintaining a professional atmosphere are top priorities for us. We appreciate your feedback!

- Foreign Auto Service
2

Service was decent enough, albeit slow, and I recently developed a leak from the oil drain plug gasket after a previous oil change here. Biggest issue is the hostility toward customers using Groupons. On my most recent visit I was told by their service writer Emad not to come back because I’ve used 3 of their oil change Groupons and have declined their other recommended services. When I come in for an oil change and I'm waiting, it means I didn't have the flexibility to drop off and I don't have the flexibility to wait around another couple (or more) hours. I also like to double-check diagnosis and prices with a second shop before proceeding with any services. If that makes me unwelcome, so be it. If your intent is for your Groupon to be a single use introductory offer, then make that your policy on Groupon. Don’t set a limit of 3 per customer then browbeat a customer for actually using the offer you provided. But don’t worry, after the way Emad spoke to me I definitely won’t be back. UPDATE: Responding to the owner’s points - 1) Fair enough. I did get a tire rotation as well as the oil change, and they do complete a thorough inspection. 2) The leak was from the drain plug gasket installed on my previous oil change. It’s now been resolved. 3) So over a period of 19+ months I used 4 oil change Groupons and two wheel alignment Groupons. On one of my 5 visits I used both an oil change and an alignment voucher because your (far more pleasant) service writer at the time specifically recommended doing so. As further explained below, this was entirely in keeping with the Groupon terms and conditions. 4) Emad cut me off as soon as I said “I have another mechanic…” and didn’t give me a chance to explain that I get second opinions and check prices with him before proceeding. As soon as the words “another mechanic” left my mouth he told me not to come back and continued to berate me. As for “abusing” the discounted service? Come on now. The policy was always clearly stated “Limit 3 per customer. May repurchase every 365 days.” In fact, it *still* states that as of the screenshot I took about 5 minutes ago. In what universe is following the rules you set “abusing” the offer? If you wanted it to be a one-time offer, that’s how you should have set the T&Cs from the beginning. And if Groupon isn’t accurately reflecting your intended terms, then your beef is with them and not the customer. My go-to mechanic is in Springfield. I’d love to have someone closer. I had hoped it could be Foreign Auto Services, and I regret that your hostility has foreclosed that possibility.

Hello Stephen, thank you for leaving us a review. I would like to take this opportunity to address your many points and hopefully I cover them all. 1. Service decent but slow. We are a full-service auto repair shop in business since 1978 with an outstanding reputation among our clients and community – just check our hundreds of good reviews. We provide a comprehensive assessment, oil change, and tire rotation. This is a detailed service and typically takes 1.5 hours to complete. We have ASE certified Technicians performing the service on your car. If you are looking for a quick lube, there are places for that – but that isn’t our business model. 2. We seriously care about the quality of the work we do and include a new drain plug seal on every oil service. If your car has a leak, please bring it back and we will happily rectify that. 3. From July,12 2022 to February 22, 2024, you have visited us 5 times and used 6 Groupon’s, not 3 4. When Emad asked of you have any questions about the recommended work or the estimate, you replied “No thanks, I have another shop I take my car to for these things” – That is quite different from saying “I’d like to double-check diagnosis and prices with a second shop before proceeding with any services” Your response tells us that you are only here to take advantage of the discounted service and there’s no way for us to earn your business and make you our customer. 5. Our limit was 3 per person, but we have since revised that to 1 per person - due to the abuse of the discounted services by people like yourself who only want the discounted service and declined everything we recommend. If you would like to schedule to have us address the 'oil leak' or would like to discuss this in further detail, I am available Monday - Friday 7:30 - 6:00. Regards, Carlos Owner - Foreign Auto Services

- Foreign Auto Service
2

Service was decent enough, albeit slow, and I recently developed a leak from the oil drain plug gasket after a previous oil change here. Biggest issue is the hostility toward customers using Groupons. On my most recent visit I was told by their service writer Emad not to come back because I’ve used 3 of their oil change Groupons and have declined their other recommended services. When I come in for an oil change and I'm waiting, it means I didn't have the flexibility to drop off and I don't have the flexibility to wait around another couple (or more) hours. I also like to double-check diagnosis and prices with a second shop before proceeding with any services. If that makes me unwelcome, so be it. If your intent is for your Groupon to be a single use introductory offer, then make that your policy on Groupon. Don’t set a limit of 3 per customer then browbeat a customer for actually using the offer you provided. But don’t worry, after the way Emad spoke to me I definitely won’t be back. UPDATE: Responding to the owner’s points - 1) Fair enough. I did get a tire rotation as well as the oil change, and they do complete a thorough inspection. 2) The leak was from the drain plug gasket installed on my previous oil change at your shop. Not sure why you referred to it in scare quotes in your last sentence, check the digital inspection report you provided last week—it's on there. It was resolved when you replaced the gasket last week. 3) So over a period of 19+ months I used 4 oil change Groupons and two wheel alignment Groupons. On one of my 5 visits I used both an oil change and an alignment voucher because your (far more pleasant) service writer at the time specifically recommended doing so. As further explained below, this was entirely in keeping with the Groupon terms and conditions. 4) Emad cut me off as soon as I said “I have another mechanic…” and didn’t give me a chance to explain that I get second opinions and check prices with him before proceeding. As soon as the words “another mechanic” left my mouth he told me not to come back and continued to berate me. As for “abusing” the discounted service? Come on now. The policy was always clearly stated “Limit 3 per customer. May repurchase every 365 days.” In fact, it *still* states that as of the screenshot I took about 5 minutes ago. In what universe is following the rules you set “abusing” the offer? If you wanted it to be a one-time offer, that’s how you should have set the T&Cs from the beginning. And if Groupon isn’t accurately reflecting your intended terms, then your beef is with them and not the customer. My go-to mechanic is in Springfield. I’d love to have someone closer. I had hoped it could be Foreign Auto Services, and I regret that your hostility has foreclosed that possibility.

Hello Stephen, thank you for leaving us a review. I would like to take this opportunity to address your many points and hopefully I cover them all. 1. Service decent but slow. We are a full-service auto repair shop in business since 1978 with an outstanding reputation among our clients and community – just check our hundreds of good reviews. We provide a comprehensive assessment, oil change, and tire rotation. This is a detailed service and typically takes 1.5 hours to complete. We have ASE certified Technicians performing the service on your car. If you are looking for a quick lube, there are places for that – but that isn’t our business model. 2. We seriously care about the quality of the work we do and include a new drain plug seal on every oil service. If your car has a leak, please bring it back and we will happily rectify that. 3. From July,12 2022 to February 22, 2024, you have visited us 5 times and used 6 Groupon’s, not 3 4. When Emad asked of you have any questions about the recommended work or the estimate, you replied “No thanks, I have another shop I take my car to for these things” – That is quite different from saying “I’d like to double-check diagnosis and prices with a second shop before proceeding with any services” Your response tells us that you are only here to take advantage of the discounted service and there’s no way for us to earn your business and make you our customer. 5. Our limit was 3 per person, but we have since revised that to 1 per person - due to the abuse of the discounted services by people like yourself who only want the discounted service and declined everything we recommend. If you would like to schedule to have us address the 'oil leak' or would like to discuss this in further detail, I am available Monday - Friday 7:30 - 6:00. Regards, Carlos Owner - Foreign Auto Services

- Foreign Auto Service
5

The team at Foreign Auto Services is professional, courteous, and honest. I received on-time, quality service at a reasonable price. No needless haggling or unnecessary additions. No nonsense straight shooters that do a first-rate job. My new go-to shop to reliably service my BMW.

Thank you, Paul, for your fantastic review! We're thrilled to hear that your experience with us exceeded your expectations. At Foreign Auto Services, we strive to provide top-notch service without any frills or unnecessary upsells. We're delighted to be your go-to shop for reliable BMW maintenance, and we look forward to serving you again in the future!

- Foreign Auto Service
5

They have a best service ever I got All the workers are very kind and trustable They fixed my car very well with good price And one more 3 years unlimited service .

Thank you for the fantastic review, Young Seo! We are thrilled to hear about your positive experience with us. Providing exceptional service and trustworthy repairs are our top priorities. We appreciate your support and look forward to serving you for many more years to come.

- Foreign Auto Service
5

I had no problem when I arrived at the location. The staff was amicable and listened to my concerns. I made my appointment, and afterward, I found a coupon voucher they honored.

Thank you for taking the time to share your experience, G! We're pleased to hear that our staff provided friendly and attentive service. It's great that you were able to take advantage of our coupon voucher. We value your business and look forward to serving you again soon!

- Foreign Auto Service
5

The staff is welcoming and friendly, The waiting area is neat and super clean, good wifi. They did a thorough inspection of my vehicle. Very professional and courteous. No high pressure sales.. They have been running this place since 1974!! Of course they are experts in the car servicing. Thank you Foreign Auto Services.

Thank you Sujith for the great review! Not quite 1974, we were established in 1978. Nevertheless, we're thrilled to hear about your positive experience. We take pride in delivering excellent service to our customers and ensuring their satisfaction. It means a lot to us knowing that we met your expectations. We look forward to serving you again in the future!

- Foreign Auto Service
5

The staff is super friendly and very detailed oriented. The waiting area is near and clean. They have been running this place since 1974!! Of course they are experts in car servicing. Thank you Foreign Auto Services.

5

Great service and friendly staff.

Thank you for the 5-star review, Sassy! Having great service and friendly staff is what we strive for. We are thrilled to hear about your positive experience and hope to see you again soon!

- Foreign Auto Service
1

Don’t go there. Don’t trust! Not family operated all reviews on websites are lie! Horrible save your time and money! Go someplace!!

Hello Solongo, My name is Luis Infante. I am a US Army Veteran and the son of Fernando Infante. My father founded Foreign Auto Services in 1978. My father also immigrated to the United States from Colombia in the 1960s. I jointly operate this business with my brother Carlos. Therefore, everything you read about Family owned, Veteran owned, or Minority owned is all accurate. Furthermore, all our reviews are written by genuine great people. I was also in the office when you arrived for your visit. Unfortunately, I had to step out before your visit was concluded. That being said I spoke to my team and reviewed the details of your visit. Your concern is that you do not believe that your rear brakes need to be replaced and that’s okay if you feel that way even after we showed you via your digital inspection. You can go get a second opinion, but they will tell you same thing. It also seems you don’t like the price we charge for the brake service/repair and that’s okay too. We do not claim to be the cheapest guy on the block. However, your suggestion that replacing the rear brake pads and rotors on your late model Mercedes Benz SUV should be $50 is not only preposterous, but insulting that you place such low value on our time. Just as an FYI, on your Mercedes Benz the brake sensor will notify you that your brakes need service long before you have exhausted your brake lining. This is to give you plenty of leeway to address this major safety concern. However, the only way to get that light/warning to turn off is to replace the pads, rotors, and wear sensors. Finally your review is slanderous as the things you claim are a lie are not. Therefore, we hope you pull it down immediately or rephrase it to contain only your opinion or if you're interested in the facts you could include those. Sincerely, Luis Infante Owner of Foreign Auto Services

- Foreign Auto Service
Our Address: 14512 Lee Rd. Ste C, D, E, Chantilly, VA 20151